Update September 28, 2021: QUALITYstarsNY is working with our independent assessment team to resume ERS observations for eligible Provisionally Rated programs beginning in early 2022. Visitor protocols will be taken into account as we work with participants to schedule ERS observations. Further details will be forth coming. Participating programs should stay tuned for future announcements if they currently have a Provisional Rating of 3-5 Stars or will be working toward their rating in the near future.

In light of COVID-19, ERS observations conducted by our independent assessment team as part of the rating process will remain suspended until further notice. Programs that receive a Provisional Rating of 3-5 Stars, qualifying for an ERS observation, will maintain their Provisional Rating until it is safe for our assessment team to resume their observations. Although a program’s 3-5 Star Provisional Rating will be maintained until an ERS observation can be completed, the final Active Rating expiration date for impacted programs will be based on the date the Provisional Rating is awarded, rather than the Active Rating date.

QUALITYstarsNY does not make changes, even temporarily, to the rating process lightly. However, we believe this is the best path forward to ensure QUALITYstarsNY ratings accurately reflect program quality amidst these unprecedented conditions.