Quality Improvement Specialists

QUALITYstarsNY utilizes Quality Improvement Specialists (QI Specialists) to provide guidance and direction to early learning and development programs and providers [hereafter referred to as "participants"] through the QUALITYstarsNY process. QI Specialists have expertise in Early Childhood Education and Child Development and are adept at administrative practices, such as strategic planning, the creation of budgets, and better business practices.


The QI Specialists have five main responsibilities, but are not limited to:

  1. Interpreting the QUALITYstarsNY Standards so participants can expeditiously and successfully engage in the self-study process;
  2. Guiding participants through the QUALITYstarsNY process including the standards completion, observations and assessments, and quality improvement planning;
  3. Collaboratively assisting practitioners to develop and implement appropriate plans to achieve participant-defined QUALITYstarsNY goals;
  4. Connecting participants with information, supports, resources in the community, and professional development; and
  5. Facilitating the allocation and management of QUALITYstarsNY resources.


  • Develop and maintain a working relationship with early learning and school-age participants
  • Guide and coach participants to matters related to the quality improvement process, including self-assessment, formal assessments, demonstrating practices through documentation, strategic planning for staff development, and resource supports
  • Develop and monitor participant’s individualized improvement plans based on the QUALITYstarsNY Star level to help ensure continuous quality improvement
  • Complete an annual planning and projection process with assigned participants
  • Maintain accurate records and use database to manage communications with participants, keep track of awarded grant amounts and quality improvement plans
  • Inform participants of available resources such as training, additional grants, or consultants
  • Provide entry-level technical assistance to participants (such as business practices related to procuring appropriate professional development, etc.)
  • Refer participants to, and coordinate support with, other Training Organizations when in-depth technical assistance, related to a specific standard, is needed
  • Maintain frequent communication with Technical Assistance Specialists and other partners working with the participants regarding needs
  • Maintain awareness of changing early education and school age needs, best practices and policies (local, state, national) and represent QUALITYstarsNY at events